Shipping policy
Welcome to Koul Agency Ltd. We are committed to providing you with a seamless shopping experience, including the timely and secure delivery of your wines. Please review our shipping policy to understand our process and what to expect when placing an order with us.
Standard Shipping
-
Processing Time: All orders are processed within 1–2 business days.
-
Delivery Times:
-
London: 2–3 business days after dispatch
-
Rest of the UK: 2–4 business days after dispatch
-
Shipping Costs
-
£6.99 for orders between £15.00 and £119.99
-
Free delivery remains available for all orders of £120.00 and above
Shipping rates are automatically calculated at checkout based on the value of your order.
Additional Information
-
Delivery Attempts: Our courier will attempt delivery up to three times. If unsuccessful, your parcel may be held at a nearby depot or returned to us.
-
Address Accuracy: Please double-check your shipping address during checkout. Koul Agency Ltd is not responsible for delivery issues due to incorrect or incomplete addresses.
Holiday Dispatch Notice
Please note that any orders placed after 11:59pm on 19 December 2025 will be processed, dispatched, and delivered from 7 January 2026 onwards due to the holiday period.
International Shipping
At this time, we only ship within the United Kingdom. We hope to expand to international customers soon.
Contact Us
If you have any questions about your order or our shipping process, feel free to reach out at:
https://koulagency.com/pages/contact
Thank you for choosing Koul Agency. We truly appreciate your support and look forward to delivering great wines to your door.